Customer Services

Privacy Policy

Hometownchina.com is deeply committed to protecting the privacy of all our customers.

We will NOT share, trade, sell or give away your information to any other third party for any reason. We only use the information in order to update our customers on new products, services, special offers, promotions we think might be of interest. We send email to customers only if it regards a particular order or inquiry or if the customer has opted to receive promotional emails.

Safe Shopping Guarantee

We guarantee that every transaction you make at Hometownchina.com will be safe and secure.  We use Paypal, a global leader in online payment solutions, as our secure payment processor for your shopping at our website.   Paypal encrypts your confidential information using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).   Please see the Privacy Policy and the Security of Paypal.

100% Satisfaction or Your Money Back Guarantee

We're so confident that you'll be happy with your purchase that we offer an exclusive 100% money-back guarantee. If you are not completely satisfied with your purchase for any reason, we'll do everything we can to make you happy. However, you can always simply return your order within 30 days of receipt and receive a 100% refund. Return shipping charges are the responsibility of the customer and are not refundable.

Shipping Information

Shipping rates and Options

Shipping charges for domestic standard delivery, domestic express delivery, international standard delivery and international express delivery will be added to your purchase based on the total of your order.

Some heavy or bulky items have an additional shipping charge to the one shown on the charts above.  We will send you email with this shipping charge.

Domestic Standard Delivery: You can expect delivery in 4 to 7 working days. Most orders are shipped via UPS, FedEx Ground or USPS.

Domestic Express Delivery: You can expect delivery in 2 working days for orders placed prior to 2:00pm EST.

International Standard Delivery: You can expect delivery in 15 to 30 working days.

International Express Delivery:  You can expect delivery in 4 to 10 working days.

Payment Options

Online

We accept all major credit cards and electronic checks through Paypal.

Phone

We accept Master Card, Visa, Discover and American Express through phone 484-699-1588

Email:

You can email us with your order.  We will send you payment request via email.